Refunds and Exchanges

Theatr Hafren appreciates customers commitment to the theatre in booking early for events and recognises changes in plans can occur. On these occasions, if the tickets are returned to the box ofice, they will attempt to re-sell them to another customer. This can not be guranteed as all of the theatre's unsold tickets will be sold first. If successful in re-sale of tickets, the box office will credit the value of the tickets to you, for use against any future booking.

It is regretted, in line with most other professional theatres, that cash refunds can not be made on tickets already purchased.

Concessionary Prices and Special Offer Tickets

Where shown, concessionary tickets are available to children, students, over-60s, registered disabled (including an accompanying carer) and the unemployed. Family Tickets, Early saver and Kids for a Quid tickets are all subject to availability, and capacity may be restricted. Theatr Hafren reserves the right to withdraw these offers at any time, without notice.

Party Booking Rates

These are available for most performances to groups of 10 and over. One free ticket is available for every 10 tickets booked. For groups over 25, call Del Thomas, Marketing Manager, on 01686 625447 to discuss larger discounts.

Theatre Gift Tokens

The theatre has its own Gift Tokens which are valid for most shows and for items in the Gallery Bar. Theatr Hafren is also part of a national Theatre Token scheme which is valid in a large number of theatres throughout the UK. Telephone the Box Office for details on 01686 625007.